She's absolutely right you should know everything about everything and never have to do any outside research on anything ever. You should know your Operating Systems backwards and forwards and have such an extensive knowledge and memory that you can tell what that patch is going to do by the mere size of the download. If you even as much as look at a README file you're failing at your job and should hang your head in shame. You should know the software so well that you know what is going to be patched before the vendor does, you should be waiting for it, expecting it, you should be ready like the dog's ready to bark at the mailman because he knows the mailman comes everyday at noon. If I ever catch any of my employees doing any kind of research I'll shove them out the door before they even finish typing google.